The needs of local families and communities are at the centre of each hub. For this reason, every hub timetable is different.
When hub leaders create their timetable, it is important that they:
- Start small and be flexible so they can adapt their program to community feedback.
- Understand what gaps there are in community services and what people really want from the hub.
- Check in with families regularly and reach out to other hub leaders about how they run specific programs.
- Try new ideas – let them know that if it doesn’t work, that’s okay. They can get feedback, learn from it and try something else.
Developing a plan and reporting on progress
Reporting is a key part of the hub leader role. Without capturing and sharing what the hub does with funders, schools and the community, hubs could not continue. Data is a valuable tool and something everyone must routinely collect and share with CHA.
To assist in capturing important data we have created the CHA Portal which sits inside Hub Central, and the Quality Improvement Framework. Hub leaders must complete each of these reporting requirements as listed below.
Quality Improvement Framework
In 2019, Community Hubs Australia worked with Murdoch Children’s Research Institute (MCRI) to develop the Quality Improvement Framework (QIF) for our hub program. MCRI is the largest child health research institute in Australia and one of the top three worldwide for research quality and impact.
The QIF is a reflective process to help you review and refine your hub as it evolves. In consultation with MCRI, the framework was co-designed by hub leaders, support coordinators and principals and consists of one activity that your hub needs to complete each term across the school year.
Click here to download the guide as a PDF
CHA Portal
CHA Portal is where hub leaders enter data and timetable information. It is important that hub leaders keep accurate records of hub activities and report back to support coordinators.
CHA Portal is accessed through Hub Central.
CHA needs up-to-date information about each hub for funding and support purposes. This also means hub leaders can continually evaluate and improve their services. The site is set up so they can enter data weekly or submit the entire term at once.
